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Bicycle Warranty Information
All our bike manufacturers' warranty information in one place.
ORANGE MOUNTAIN BIKES LIMITED WARRANTY
Orange Mountain Bikes Limited (Orange) warrants each new Orange bicycle frame, rigid fork (if fitted) and Orange components against defects in workmanship and materials for the following periods from the purchase date of the original owner.| Warranty Period from date of original purchase | ||||
| Model | Number of years | Fork travel | ||
| Hardtails | Frame | Pivot Bearings | Paint | Maximum |
| G2/G3/G4 | 5 | n/a | 1 | 130 mm |
| Crush | 5 | n/a | 1 | 150 mm |
| P7 | 5 | n/a | 1 | 140 mm |
| Pure 7 | 5 | n/a | 1 | 140 mm |
| R8 | 5 | n/a | 1 | 120 mm |
| Elite | 5 | n/a | 1 | 120 mm |
| Diva | 5 | n/a | 1 | 130 mm |
| Miii | 1 | n/a | 1 | 120 mm |
| Full Suspension | Frame | Pivot Bearings | Paint | Maximum |
| ST4 | 2 | 5 | 1 | 140 mm |
| Five & Five Diva | 3 | 5 | 1 | 160 mm |
| Blood | 2 | 5 | 1 | 160 mm |
| Alpine 160 | 2 | 5 | 1 | 160 mm |
| 224-evolution | 1 | 5 | 1 | 205 mm |
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MARIN BIKES UK LIMITED WARRANTY
Note: this warranty does not affect your statutory rights.Only bikes supplied fully assembled directly from an authorised Marin dealer qualify for any Marin warranty in the UK. Bikes supplied through other means, including mail order are not covered.
Standard Limited Frame Warranty
As standard, all Marin 2007 - 2010 frames are supplied with a 3 year Limited Warranty covering defects in materials and workmanship. If accepted for a Warranty claim the frame will be repaired or replaced free of charge. Crash damage, damage caused by poor maintenance, fair wear and tear, delivery and labour (i.e. frame swaps) are not covered by this warranty.
Additional Limited Lifetime Frame Warranty from ATB Sales Ltd
Bikes registered for Platinum Care will automatically extend the cover to a limited lifetime warranty, again covering defects in materials and workmanship.
The above limited lifetime frame warranty is for the original owner only and must be regularly serviced and well maintained.
Depending on the frame materials used and the frame technology involved the Additional Limited Lifetime Frame Warranty works in one of 2 ways.
For all rigid aluminium frames constructed from 6000 and 7000 series alloys, the Warranty covers 100% of the replacement frame value, whatever the age of the bike.
All other frame styles, built using exotic alloys or composites, or featuring suspension systems are at the sharp end of our line and subject to a relentless development programme, which can make supplying an original equivalent difficult. Therefore, these frames are covered by a different Limited Lifetime Trade-up Frame Warranty, allowing us to supply the original owner with an equivalent, more contemporary product, in the event that an original replacement is not available.
The Additional Limited Lifetime Trade-up Frame Warranty works on a sliding scale.
| Age | Value subsidised by Marin UK |
| Up to 3 years | 100% of equivalent replacement frame SRP |
| Up to 5 years | 75% of equivalent replacement frame SRP |
| Up to 10 years | 50% of equivalent replacement frame SRP |
| Over 10 years | 25% of equivalent replacement frame SRP |
Every two years:
The lightweight handlebars supplied on this bike MUST be replaced periodically as in time they will possibly fail due to fatigue. We recommend a maximum of 2 years between replacements, less if you ride aggressively.
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KONA BIKES LIMITED WARRANTY
General Conditions:Kona's limited warranty covers the original owner of the bike against manufacturing defects and defective materials. The warranty is not transferable to a second hand owner.
Warranty Time:
- FRAME: Kona offers a lifetime warranty on the frame for 2009-2010 models purchased from an authorized Kona dealer.
- KONA COMPONENTS: 2 years
- OTHER COMPONENTS: all other components coming from different brands, such as suspension, drive train, wheels, etc, are covered by the brand's distributor. Please refer to their specific rules in terms of warranty application and time.
The warranty will be voided in the following situations:
- Material abuse (e.g. use of a XC bike for Freeride applications)
- Racing
- Bad maintenance or use of non-appropriated components (ex: DH fork on a Back-Country frame)
- Frame not suited for the rider morphology (e.g. a 17-inch frame for a 1,85m tall rider)
- Problem due to crashes or accidents
- Bicycle purchased second hand or from a non-authorized Kona dealer
- Material fatigue (please refer to the owner's manual for further details about frame material and fatigue)
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ORBEA LIMITED WARRANTY
You must register your bike with orbea.com.Register your bike and be part of the Orbea world:
- By registering your registration number, you activate the Orbea Warranty
- Lifetime Warranty against breakage for all Orbea frames
- A two-year Warranty on all bicycle components
- A unique code that identifies your bike, its characteristics and its purchaser
- Improved technical service assistance, as they will know your bike's assembly in detail
- Direct access to Orbea's promotions, events and prize draws
- Lifelong warranty on all the frames and rigid forks we mount on our bicycles, except descent frames of over 170 mm travel, which are guaranteed for 2 years. All the frames and forks we mount on our bicycles have a 3-year warranty against paint defects. This warranty applies to the original purchaser only and is not transferable. To validate it you need to activate the product warranty.
- All warranties are subject to our technicians' decision on the nature of the fault, after an exhaustive study of the part in question.
- The components mounted on our bicycles are guaranteed against manufacturing and assembly defects for a period of one year.
- In no circumstances does this warranty cover elements that are perishable or subject to normal wear, such as tyres, brake shoes, handlebar grips, etc.
- In no circumstances does this warranty cover breakages or defects deriving from negligent use of the bicycle, non-original accessories being fitted to it, or unsuitable maintenance operations or handling.
- The warranty covers replacement of the defective components only. In no case shall it cover personal damages directly or indirectly deriving from failure of the same during use.
- All claims against this guarantee must be channelled through an official distributor.
- In case of accident, Orbea's Warranty will be null and void.
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WILIER BIKES WARRANTY
Note: this warranty does not affect your statutory rights.Wilier Triestina Spa guarantees bicycles having the Wilier Triestina trade mark. It guarantees all its components and parts from flaws and defects made by construction and assembly, moreover it guarantees the high quality of the materials used.
This guarantee is valid for a period of 24 (twenty four) months starting from the date of purchase from the Wilier Triestina retailer. ONLY bicycles purchased fully assembled and collected from the premises of an officially appointed Wilier Trestina dealer qualify for any warranty. Bikes supplied in boxes DO NOT qualify for any manufacturer's warranty.
Wilier Triestina Spa is committed to supply, from its own depot, without charges, those parts that should result defected by ascertained flaw of the materials used or due by the manufacturing procedures.
As for the equipment and parts of the other producers are concerned, Wilier Triestina Spa sales management will arrange to keep the guarantee within the limits allowed by the producers, according to the specific enclosed warranties.
The above mentioned being understood, the customer is responsible for the following defect and damages:
- Damages and breakages during transportation
- Accidents
- An improper use of the product
- Through neglect
- Normal wear and tear
- Repairs and tampering by unauthorised personnel
Wilier Triestina Spa reserves the facility, conforming to this warranty to replace frames, forks and original components with frames, forks and components of the same quality and price of other models when the original ones are not available at the moment when the warranty was made valid.
Repair operations or replacement of defective parts will occur, according to Wilier Triestina Spa at their firms, at the store, or at the customer's house. In whichever way, the transport costs and risks will be charged to the resolution of the contract and to the compensation of the damage for the non-functioning of the equipment due to any delays in the replacement of the defective parts.
Wilier Triestina Spa does not undertake as a guarantee any other responsibilities, costs or charges except for the ones mentioned above. Moreover, Wilier Triestina Spa declines all responsibility for damages to people, animals or objects due to the use of the product.
The warranty is applicable only after sending the enclosed coupon filled in this every part, within ten days from the date of purchase. Wilier Triestina Spa will reserve the right to deny the validity of the certificate when, by objective inspection, proved that the purchased goods was used before sending the coupon mentioned above.
The Court of Bassano del Grappa is the only jurisdiction for any controversies or disputes that should originate from this warranty
Every two years
The lightweight handlebars supplied on this bike MUST be replaced periodically as in time they will possibly fail due to fatigue. We recommend a maximum of 2 years between replacements, less if you ride aggressively.
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WHYTE BIKES WARRANTY
Note: this warranty does not affect your statutory rightsATB Sales Ltd warrants with the purchaser of a new Whyte bike that the frame will be free from defects in materials and workmanship for a period of five years from the date of delivery.
This warranty is subject to the following conditions:
- The instructions for use, maintenance and cleaning of the frame must be followed and all usual precautions to protect the frame from the elements must be taken at all times as the frame may suffer damage if it is neglected or not properly maintained and cleaned
- Normal wear and tear, crash damage or accidental damage is excluded from this warranty
- This warranty will not apply to frames which have been improperly assembled; or modified; or have had parts or accessories fitted which are not compatible with the frame; or have been repainted or re-lacquered, where the process involves heating the frame to over 180 Celsius
- This warranty will not apply frames used for racing, jumping, trick riding or any other non standard use
- This warranty does not include any liability for indirect or consequential loss or damage and such is expressly excluded
- This warranty does not cover labour charges incurred in changing over parts or the cost of carriage
- Claims under this warranty must be reported in writing by the first registered owner to ATB Sales Ltd and the frame delivered to one of its authorised dealers within the period of this warranty
The lightweight handlebars supplied on this bike MUST be replaced periodically as in time they will possibly fail due to fatigue. We recommend a maximum of 2 years between replacements, less if you ride aggressively.
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MEZZO BIKES WARRANTY
Note: this warranty does not affect your statutory rightsATB Sales Ltd warrants with the purchaser of a new Mezzo bike that the frame will be free from defects in materials and workmanship for a period of five years from the date of delivery.
This warranty is subject to the following conditions:
- The instructions for use, maintenance and cleaning of the frame must be followed and all usual precautions to protect the frame from the elements must be taken at all times as the frame may suffer damage if it is neglected or not properly maintained and cleaned
- Normal wear and tear, crash damage or accidental damage is excluded from this warranty
- This warranty will not apply to frames which have been improperly assembled; or modified; or have had parts or accessories fitted which are not compatible with the frame; or have been repainted or re-lacquered, where the process involves heating the frame to over 180 Celsius
- This warranty will not apply frames used for racing, jumping, trick riding or any other non standard use
- This warranty does not include any liability for indirect or consequential loss or damage and such is expressly excluded
- This warranty does not cover labour charges incurred in changing over parts or the cost of carriage
- Claims under this warranty must be reported in writing by the first registered owner to ATB Sales Ltd and the frame delivered to one of its authorised dealers within the period of this warranty
The lightweight handlebars supplied on this bike MUST be replaced periodically as in time they will possibly fail due to fatigue. We recommend a maximum of 2 years between replacements, less if you ride aggressively.
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SARACEN BIKES LIMITED WARRANTY
All Saracen bicycles are warranted to the original retail purchaser to be free from defects in material and workmanship.Warranty coverage on the bicycle frame extends for the life of the bicycle, while owned by the original retail purchaser. Warranty coverage on bicycle components (including non-suspension forks but excluding tyres, tubes and cables) extends for one year from date of purchase while owned by the original retail purchaser.
Warranty coverage of front suspension forks, rear shocks and some components will be covered by the warranty stated by their original manufacturers.
This warranty does not cover:
- Normal wear and tear.
- Any damage, failure or loss caused by accident, misuse, neglect, abuse, failure to follow instructions or warnings in this owner's manual or manuals supplied with the bike referring to original.
- Any damage, failure or loss caused by use of bicycles for stunt riding, acrobatics or other similar activities, or in any other manner for which they were not designed. Bending of frames, forks, handlebars, seat posts, or wheel rims can be a sign of misuse or abuse.
- Any damage, failure or loss caused by the use of bicycles not intended for such use as, power driven vehicles.
- The original owner shall pay all labour charges connected with the repair or replacement of all parts. Under no circumstances does this limited warranty include the cost of shipment or transportation to or from an authorised dealer or the distributor.
Every Saracen bicycle and frame set has a useful life cycle. This useful life cycle is not the same as the warranty period. The warranty identifies the period of time that Saracen will replace the product if this becomes necessary. When Saracen provides a lifetime warranty, this does not guarantee that the product will last forever. The length of the useful life cycle will vary depending on the type of bike, riding conditions and care the bike receives. Any nonstandard use can substantially shorten the useful product life cycle of a Saracen bicycle or frame set.
All Saracen bicycles and frame sets should be annually checked by an authorised Saracen dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Saracen bicycle frame set.
Limitations
Proof of purchase from an authorised Saracen dealer is required for any limited warranty replacement or repair. The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any warranties of merchantability or fitness for a particular purpose.
Saracen shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. Saracen's liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at Saracen's election, to the repayment of an amount equal to the purchase price of the product in question. Liability is not limited or excluded for any bodily injury or death caused by the negligence of the distributor, Madison or any of its employees.
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RIDGEBACK BIKES LIMITED WARRANTY
All Ridgeback bicycles are warranted to the original retail purchaser to be free from defects in material and workmanship.Warranty coverage on the bicycle frame extends for the life of the bicycle, while owned by the original retail purchaser. Warranty coverage on bicycle components (including non-suspension forks but excluding tyres, tubes and cables) extends for one year from date of purchase while owned by the original retail purchaser.
Warranty coverage of front suspension forks, rear shocks and some components will be covered by the warranty stated by their original manufacturers.
This warranty does not cover:
- Normal wear and tear.
- Any damage, failure or loss caused by accident, misuse, neglect, abuse, failure to follow instructions or warnings in this owner's manual or manuals supplied with the bike referring to original.
- Any damage, failure or loss caused by use of bicycles for stunt riding, acrobatics or other similar activities, or in any other manner for which they were not designed. Bending of frames, forks, handlebars, seat posts, or wheel rims can be a sign of misuse or abuse.
- Any damage, failure or loss caused by the use of bicycles not intended for such use as, power driven vehicles.
- The original owner shall pay all labour charges connected with the repair or replacement of all parts. Under no circumstances does this limited warranty include the cost of shipment or transportation to or from an authorised dealer or the distributor.
Every Ridgeback bicycle and frame set has a useful life cycle. This useful life cycle is not the same as the warranty period. The warranty identifies the period of time that Ridgeback will replace the product if this becomes necessary. When Ridgeback provides a lifetime warranty, this does not guarantee that the product will last forever. The length of the useful life cycle will vary depending on the type of bike, riding conditions and care the bike receives. Any nonstandard use can substantially shorten the useful product life cycle of a Ridgeback bicycle or frame set.
All Ridgeback bicycles and frame sets should be annually checked by an authorised Ridgeback dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Ridgeback bicycle frame set.
Limitations
Proof of purchase from an authorised Ridgeback dealer is required for any limited warranty replacement or repair. The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any warranties of merchantability or fitness for a particular purpose.
Ridgeback shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. Ridgeback's liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at Ridgeback's election, to the repayment of an amount equal to the purchase price of the product in question. Liability is not limited or excluded for any bodily injury or death caused by the negligence of the distributor, Madison or any of its employees.
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GENESIS BIKES LIMITED WARRANTY
All Genesis bicycles are warranted to the original retail purchaser to be free from defects in material and workmanship.Warranty coverage on the bicycle frame extends for the life of the bicycle, while owned by the original retail purchaser. Warranty coverage on bicycle components (including non-suspension forks but excluding tyres, tubes and cables) extends for one year from date of purchase while owned by the original retail purchaser.
Warranty coverage of front suspension forks, rear shocks and some components will be covered by the warranty stated by their original manufacturers.
This warranty does not cover:
- Normal wear and tear.
- Any damage, failure or loss caused by accident, misuse, neglect, abuse, failure to follow instructions or warnings in this owner's manual or manuals supplied with the bike referring to original.
- Any damage, failure or loss caused by use of bicycles for stunt riding, acrobatics or other similar activities, or in any other manner for which they were not designed. Bending of frames, forks, handlebars, seat posts, or wheel rims can be a sign of misuse or abuse.
- Any damage, failure or loss caused by the use of bicycles not intended for such use as, power driven vehicles.
- The original owner shall pay all labour charges connected with the repair or replacement of all parts. Under no circumstances does this limited warranty include the cost of shipment or transportation to or from an authorised dealer or the distributor.
Every Genesis bicycle and frame set has a useful life cycle. This useful life cycle is not the same as the warranty period. The warranty identifies the period of time that Genesis will replace the product if this becomes necessary. When Genesis provides a lifetime warranty, this does not guarantee that the product will last forever. The length of the useful life cycle will vary depending on the type of bike, riding conditions and care the bike receives. Any nonstandard use can substantially shorten the useful product life cycle of a Genesis bicycle or frame set.
All Genesis bicycles and frame sets should be annually checked by an authorised Genesis dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Genesis bicycle frame set.
Limitations
Proof of purchase from an authorised Genesis dealer is required for any limited warranty replacement or repair. The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any warranties of merchantability or fitness for a particular purpose.
Genesis shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. Genesis' liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at Genesis' election, to the repayment of an amount equal to the purchase price of the product in question. Liability is not limited or excluded for any bodily injury or death caused by the negligence of the distributor, Madison or any of its employees.
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DAHON BIKES LIMITED WARRANTY
Dahon warrants its bicycle frames, handleposts, and rigid forks to be free from defects in materials and workmanship for a period of five years.In addition, Dahon warrants all original parts on the bicycle, excluding suspension forks and rear shocks, for a period of one year from the date of purchase. Suspension forks and rear shocks shall be covered by the warranty of their original manufacturers.
This warranty is limited to the repair or replacement of a defective frame, fork, or defective part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. This warranty only covers bicycles and components purchased through an authorized Dahon dealer and are only valid within the country in which the bicycle was purchased. The warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, installation of parts or accessories not originally intendedor compatible with the bicycle as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, fork or components.
Lifetime Warranty Upgrade
The warranty on the frame, handlepost and rigid fork may be upgraded to a lifetime warranty if the original owner fills out the online registration card. The warranty is activated when the bicycle is tuned and adjusted by a professional mechanic before the owner's first ride.
To activate your Dahon warranty and Lifetime Frame Warranty, please visit our On-line Warranty Registration page. Go to www.dahon. com/registration.htm. Registering your Dahon serves as proof of original ownership for future warranty issues.
*Exclusions from the Dahon Five-Year Limited Warranty also apply to the lifetime frame warranty.
Exclusions
- For all city, road or trekking bikes, damage resulting from commercial use, accident, misuse, abuse, neglect or from anything other than normal and ordinary use of the product.
- For all mountain bikes, damage resulting from uses beyond cross-country and marathon riding or from anything other than normal and ordinary use of the product.
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NORCO LIMITED WARRANTY
All Norco products and parts, with the exceptions noted below, are warranted against defects in materials and workmanship for the life of the product or part.Norco's warranty is expressly limited to persons who purchase Norco's products or parts for the purpose of resale or use in the ordinary course of the buyer's business. This warranty does not cover any product or part that has been abused, worn out, neglected, ground or otherwise altered, used for a purpose other than for which it was intended, or used in a manner inconsistent with any instructions regarding its use.
This warranty does not cover any chains, batteries or electric motors which are sold with Norco products. All electric motors are separately warranted by their manufacturer under the conditions stated in the separate warranty.
THIS WARRANTY IS EXCLUSIVE, AND NORCO MAKES NO WARRANTY OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS MANUFACTURED AND SOLD BY IT, WHETHER AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER. No agent, employee or representative of Norco has any authority to bind Norco to any affirmation, representation or warranty concerning Norco products or parts, except as stated herein.
If any product or part manufactured by Norco is found to be defective by Norco, in its sole judgement, Norco will, at its option, either repair or replace such defective product or part. THIS REMEDY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE FOR ANY DEFECTS IN THE PRODUCTS OR PARTS MANUFACTURED AND SOLD BY NORCO OR FOR DAMAGES RESULTING FROM ANY OTHER CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATION, NORCO'S NEGLIGENCE. NORCO SHALL NOT IN ANY EVENT BE LIABLE TO ANY BUYER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, WHETHER FOR DEFECTIVE OR NONCONFORMING GOODS, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY OR FOR ANY OTHER REASON.
The purpose of this exclusive remedy shall be to provide the buyer with repair or replacement of products or parts manufactured or sold by Norco found to be defective in materials or workmanship or negligently manufactured. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as Norco is willing and able to repair or replace said defective products or parts in the prescribed manner.
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